Why is my list only importing 1 contact?

 

Sometimes this happens if the list has not been formatted correctly. To try and overcome this, take the following steps.

 

– Make sure that the file that you are trying to import is formatted as a CSV (comma delimited)

– Make sure to include headers into the first row of your CSV sheet like those seen in the CSV template you can download on the import page (email for email address, first_name for first name, last_name for last name, company for company name, city for city, industry for industry, country for country etc.)

– If you are importing email addresses only, put the column of emails in Column A, under the header of Email (sat in A1 field in excel)

– If you are importing email addresses and other fields, and the above still hasn’t worked, put the column of emails in Column C (like in the CSV template you can download on the import page) and see if that makes a difference.

 

**If you are still having trouble, you can reach out on live chat for help, or alternatively send your data to support@campaignconnex.com stating your username (email address for the account) and the name the list to upload the data to, as well as any other comments you feel are appropriate. Our team will then process this upload as soon as possible and inform you via email once it has been completed.

Why did my email result in a hard bounce?

 

Your email resulted in a hard bounce for one of the following reasons:

 

– It was an invalid email address (not formatted correctly, or may contain a typo)
– It was rejected by Campaign Connex’s configured policies
– The recipient does not exist (email account has been shut down / never existed)
– The email was a subscribe request
– The email was an unsubscribe request

Why did my email result in a soft bounce?

 

Your email resulted in a soft bounce for one of the following reasons:

 

– It bounced due to a DNS failure
– The mailbox you were sending to was full
– The message you sent was too large
– The message timed out
– The message produced an undetermined bounce response
– The message is an auto-reply (out of office etc)
– Messages to that address are being temporarily delayed
– The message is a challenge-response probe
– The message was blocked (By the receiver, either as it was deemed to be coming from a known spam source, or as was considered to be of a spam-like nature, or as it contained a prohibited attachment, or because relaying is not allowed)

How are Spam Complaints, Unsubscribes and Hard Bounces handled?

 

If you send a message and it produces a block bounced response that has to do with spam, a unsubscribe or results in a hard bounce then the contact is marked as “Inactive” in your list. From then on, when you send campaigns out, they will not be included as an active subscriber, so you will not have to worry about sending to them again, meaning protection for your reputation, and ours.

How do I add Personalization to my Subject Lines?

 

Just head to the list management section and then choose the list you are sending to and open it up by clicking on the hyperlinked name.

 

Once inside, click on the blue tab called “Personalization Tags” – this will produce a list of all available tags that you can use. Then simply hit the “copy” button next to the tag you wish to use, head back to the setup page and paste it into your subject line field.

 

N.B. For standard fields these tags will be the same across all lists, but for your custom fields they may be different, for more detail on understanding custom field personalization read the full guide here

How do I upgrade my subscription?

 

To upgrade your subscription head to your profile page and then navigate to the second tab called “Account Settings” – on the right hand side you will see a break-down of your current subscription details, and a button to upgrade. Alternatively review the short hand details on your dashboard (black bar under the main image) and click to change your package *

*N.B. Both options are only possible if you are logged in as the primary user

How can I see how many email sends I have remaining?

 

To view how many emails are remaining for your subscription, head to your profile page and then navigate to the second tab called “Account Settings” – on the right hand side you will see a break-down of your current subscription details, outlining how many potential email sends you can still execute, as well as a button to upgrade should you require more. This is also true of reviewing the dashboard page, and looking at the black bar under the main image *

*N.B. Both options are only possible if you are logged in as the primary user

How do I change my password?

 

Log into your Account and head to the Profile Page – your current password details are kept here, so click on password to change these details and then save to update in real time.

How do I remove an old employee

 

To edit and / or remove a user from your account, head to your profile page and then navigate to the second tab called “Account Settings”. If you scroll down, just underneath your company address details you will find a section entitled “Manage Collaborators”. Simply select the required name from the drop down list provided and click manage – this will give you the option to delete them from your account, or edit their details*

*N.B. This is only possible if you are logged in as the primary user

How do I continue editing a campaign?

 

Please view our how-to guide here

How do I add additional users

 

To add additional users to your account, head to your profile page and then navigate to the second tab called “Account Settings”. If you scroll down, just underneath your company address details you will find a section entitled “Manage Collaborators” with the option to create new users*

*N.B. This is only possible if you are logged in as the primary user

Can you explain social merge tags?

 

Of course, please visit our guide for an overview by clicking here

What is a “tooltip”?

 

A Tooltip is a term used to describe the text that appears when you hover over something. E.g. if you hover over a submit button a tooltip may appear which states “Click this button to submit your details”.